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You have problems with ebay buyer?

I sold an item to a buyer on ebay 5/29/2009. I sent an invoice immediately after the end of the offer and said if you have any special requests for shipping please let me know. She sent payment on 6/6/09 and said no specific request. The item was mailed on 6/7/2009 and 6/10/2009 status was "undeliverable the address. "I contacted the buyer and let her know. She responded with a new address. I tried to communicate was only charged for shipping once. I do not feel its fair that I pay for the shipping error. I asked him and his address was confirmed at the time. I recently went there and it has changed, but I have my confirmation saying it was address confirmed. What should I do? and the post office says I can not get a refund.

It is her fault and she must pay for shipping to the new address. Ask him to pay shipping and politely explain that this is not your fault. If it does not pay the postage then you have a problem. You will then have to decide weather to eat the extra shipping or cancel the order all together and to refund money for her. If it is unreasonable you may get bad feedback, but you can always add a line to explain your side. You can Also paypal message and ask them what to do in this situation. Good luck

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